Comments on: Is Technology Killing Customer Service?

By: Automated Phone System - phonesystemssite.info

Automated Phone System - phonesystemssite.info — Sat, 06 Feb 2010 04:10:06 +0000

[...] Automated phone system seems …Rockford water department to get automated phone system …Is Technology Killing Customer Service? | The New Business BlogSpringwise: August 2009 ArchivesThe right (and wrong) reasons to use CRM software in your [...]

By: doug

doug — Mon, 16 Apr 2007 15:27:51 +0000

I half agree. I’m about to call Comcast for the 5th time and will surely sit on hold for at least a half hour while they try to figure out the same thing that I keep telling them over and over.

On the other hand, I don’t want to walk into a gas station to pay the guy and stand in line between 20 other people who are buying packs of gum. Maybe moving to NJ is the answer to that statement?

By: coRank

coRank — Mon, 16 Apr 2007 12:52:35 +0000

Is Technology Killing Customer Service?

While technology has improved many aspects of our lives, it ’s absolutely killing customer service. If you run a business or have constant contact with your customers, every once in a while pick up the phone or set up a face to face meeting as opp